FAQs

Frequently asked questions

How does selling with Bird in the Nest work?

We buy gently used children's and maternity clothing, toys and select gear by appointment. Click here or give us a call at 650-592-1983 to schedule an appointment. We give you store credit for the items we can take; we also offer a consignment option for larger-ticket items (strollers, high-end gear, etc.) Check out our " How It Works" page for more information.



How do I use store credit?

Store credit is good on almost anything in our store, including resale items and new items from brands such as Hape Toys, Melissa & Doug, and Swaddle Designs. We occasionally support local makers who sell their items in our shop, and for these items we cannot accept store credit. Store credit never expires and is tracked in our system for you to use any time.



When can I bring in my stuff to sell?

We buy by appointment, which allows us to control the flow of inventory and gives you a better chance of selling more items! To make an appointment click here, call or email us. If you need to be sell sooner, let us know and we will let you know if there is a cancellation. Walk-ins are not accepted due to space.



What about parking?

Parking is free along Laurel Street for 2 hours.



What is your return policy?

Store credit is issued for returns. Used items should be returned within 7 days and must have original tags attached and be accompanied by the receipt. New items can be returned within 14 days if accompanied by original purchase receipt or gift receipt. Sales on consignment items are final.



Do you sell Gift Certificates?

Yes, we sure do! Stop in, give us a call, or email us to purchase one.



What size clothes do you sell?

We sell preemie to size 10. We are working on selling larger sizes! We also sell maternity and nursing clothes.



What brands do you buy?

We love to see things from all brands as we see cute stuff come from everywhere! We keep a good variety in the shop. A few favorites that sell really well are Tea Collection, Mini Boden, Crewcuts, Hanna Andersson, Baby Gap and Janie & Jack.