FAQs

How does selling with Bird in the Nest work?


We buy gently used children's and maternity clothing, toys and select gear by appointment. We give you immediate cash or store credit for the items we can take; we also offer a consignment option for larger-ticket items (strollers, high-end gear, etc.) Check out our "Selling With Us" page for more information. If you have items you’d like to sell, call or email to make an appointment.




How do I use store credit?


Store credit is good on almost anything in our store, including resale items and new items from brands such as Hape Toys, Melissa & Doug, and Swaddle Designs. (We occasionally support local makers who sell their items in our shop, and for these items we cannot accept store credit.) Store credit never expires and is tracked in our system for you to use any time.




When can I bring in my stuff to sell?


We buy Monday through Saturday, throughout the day. We primarily buy by appointment only, in order to guarantee that you don't walk in to a long line of sellers ahead of you and can be seen right when you arrive for your scheduled time. Setting up appointments also allows us to control the flow of inventory, which gives you a better chance of selling more items! To make an appointment call or email us.




What about parking?


Parking is free along Laurel Street. Additionally, we have a few reserved spaces directly behind our back door.




What is your return policy?


Store credit is issued for returns. Used items should be returned within 7 days and must have original tags attached and be accompanied by the receipt. New items can be returned within 14 days if accompanied by original purchase receipt or gift receipt. Sales on consignment items are final.




Do you sell Gift Certificates?


Why yes, yes we do! Stop in, give us a call, or email us to purchase one.




Why do you only sell things for younger children?


Since we're a smaller shop, we've chosen to concentrate our expertise on items for the smaller set (children 7 and under.) Growing our knowledge about the products we resell is a top priority. We want to provide the safest and best quality goods while making sure we are knowledgeable enough to offer fair prices to our buyers and sellers.




Why are appointment times spread out?


We love helping the community recycle. We would love to buy on-the-spot from everyone who was interested in selling with us, unfortunately if we did, we would literally be buried in a mountain of clothes and baby goods! We schedule our appointments specifically so that when our sellers come in, we have a need for their items. At various times throughout the year we do take walk-in sellers for specific things. You can find those items listed in our entry way, on our website, or by giving us a call.




Can I sell something without an appointment?


Occasionally we do take walk-in sellers when we have a particular need for certain items; we will post this information in our entry way and here on our website.




What brands do you buy?


We love to see things from all brands as we see cute stuff come from everywhere! However, we do want to keep a good variety in the shop so when we have the same styles in-stock multiple times we do have to pass (most often with Carters.) A few favorites that sell really well are Tea Collection, Mini Boden, Crewcuts, Hanna Andersson, Baby Gap and Janie & Jack.





Contact Us

1568 Laurel Street

San Carlos, CA 94070

650-592-1983

 

Store Hours

In-store shopping & Curbside Pick-Up:

  • Monday through Saturday: 10am to 5:30pm

    • We will be OPEN on Veterans Day, Wednesday, November 11th.

    • Closed Thanksgiving Day

Shopping by Appointment 

  • The hour before and after regular business hours 

  • Additional times, as requested, including Sundays

 

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